How does the Trio promotion work?
Add any 3 products to your cart and a 5% discount is applied automatically. With 6 or more products the discount is 10%. The products can be different – from any category and brand. Promotions do not combine with the WITAJ10 code; we always apply the better discount.
Is there a discount on my first order?
Yes. Create an account or sign up for our newsletter and use the code WITAJ10 to get 10% off your first order of 99 zł or more. The code can be used once and is valid for the first 100 orders. Details: Promotion terms.
When is delivery free?
Standard delivery is free for orders from 200 zł.
Are the products in your shop original?
Yes. We sell only original products sourced from trusted suppliers. We do not offer counterfeits or substitutes.
How long does order processing take?
We prepare and ship orders within 1–2 business days after the payment is received. Delivery usually takes 1–3 business days after dispatch. See the Shipping page for details.
What are the delivery methods and costs?
We ship to InPost Paczkomat parcel lockers and by courier. The delivery cost depends on the method you choose and is shown in the cart and at checkout before you confirm your order.
Do you ship abroad?
No. We currently deliver only within Poland.
What payment methods are available?
The available payment methods are shown at checkout – including BLIK, fast online bank transfers and payment cards.
Can I return a product?
Yes. As a consumer you can withdraw from the contract within 14 days of receiving your parcel without giving a reason. Details and the form are on the Returns & complaints page.
How do I file a complaint?
If a product is damaged or does not match your order, write to us with your order number, a description of the problem and, ideally, photos. We respond to complaints within 14 days. More on the Returns & complaints page.
Can I get a VAT invoice?
The Seller runs an unregistered activity and is not an active VAT payer, so we do not issue VAT invoices. On request we will issue a bill (rachunek) confirming your purchase – just write to us with your order number.
How can I track my parcel?
Once your parcel is shipped, you will receive an e-mail with the tracking number and a link to track it on the carrier's website.
How can I contact you?
The easiest way is our contact form. We reply on business days, usually within 1–2 business days.