Shipping

This English version is a translation provided for convenience. In the event of any discrepancy, the Polish version prevails.

Effective from: 6 October 2026

Delivery area

We deliver only within Poland.

Delivery methods and costs

The delivery cost is displayed in the cart and during checkout, before the order is placed, and is added to the total order price.

Choosing a Paczkomat

• In the cart, in the “InPost Paczkomat” section, enter a postcode or city and choose a parcel locker from the list. You can also use the InPost Paczkomat map and enter the locker code (e.g. WAW123M).
• At checkout, select the “InPost Paczkomat 24/7” delivery method.
• If you do not choose a Paczkomat, we will send the parcel to the Paczkomat closest to your delivery address.
• InPost will send you the pickup code by SMS and email.

Processing and delivery times

• We prepare and dispatch orders within 1–2 business days of the payment being credited.
• Delivery usually takes 1–3 business days from dispatch.
• Business days are Monday to Friday, excluding public holidays.

Delivery times given by carriers are indicative. They may be longer during busy periods (e.g. before holidays).

Parcel tracking

Once your parcel has been dispatched, you will receive an email with the tracking number and a tracking link.

Receiving the parcel

• Please check the condition of the parcel upon receipt. If the parcel is damaged, we recommend drawing up a damage report with the carrier and taking photos. This is not a condition for filing a complaint, but it makes it easier to handle.
• We pack liquid products, household chemicals and glass so as to protect them from damage and leakage.
• If a parcel is not collected and is returned to us, we will contact you to agree on next steps.

Contact

For delivery-related matters, please contact us: kontakt@trioamico.pl, phone +48 792 875 934.